Positive Talk Leads to More Sales

Notice the difference between “I can’t remember anyone’s name” vs. “I’m working to improve my memory.”  Isn’t the second response better?  When confronted with an unreasonable request, a positive response can be, “I can’t do that, but this is what I can do…”  Also, replace “I have to…” with “I’ll be glad to…” and replace “I’ll try to…” with “I will…”